Privacy Policy.

Built By Glass Inc. ("Built By Glass," "we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information when you interact with builtbyglass.ca or our services.

1. Information We Collect

Information you provide

When you contact us through our website, book a consultation, or submit a quote request, we collect information you provide directly — typically your name, email address, phone number, project address, and project details.

Information collected automatically

We collect limited information automatically through standard web analytics, including IP address, browser type, pages viewed, referring URL, and date/time of visits. We use this data in aggregate form to understand site usage and improve user experience.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and provide quotes
• Schedule and coordinate in-home measures and installations
• Communicate about your project (status updates, scheduling, follow-up)
• Send service-related emails (warranty information, post-install care)
• Improve our website, services, and customer experience
• Meet legal and regulatory obligations

We do not sell your personal information. We never share your information with unaffiliated marketers.

3. Cookies & Analytics

Our website uses essential cookies to function and may use analytics cookies (such as Google Analytics) to understand how visitors use the site. You may disable cookies through your browser settings, though some site features may not work properly as a result.

4. Information Sharing

We share personal information only with:

• Service providers who help us operate our business (scheduling software, email providers, payment processors) — all bound by confidentiality obligations
• Glass suppliers and fabricators, only as necessary to fulfil your order (your name, install address, project specs)
• Law enforcement or government authorities when required by Canadian or Ontario law

5. Data Retention

We retain project-related information for the longer of (a) seven years for accounting and warranty purposes, or (b) the duration of any warranty obligations to you. Marketing communications information is retained until you unsubscribe.

6. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to our use of your information (subject to legal/contractual obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at info@builtbyglass.ca.

7. Security

We use reasonable physical, technical, and administrative safeguards to protect your information. However, no system is perfectly secure. We will notify affected individuals in the event of a material breach as required by law.

8. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date.

10. Contact

Questions about this Privacy Policy or our handling of your personal information:

Built By Glass Inc.
Pickering, Ontario, Canada
Phone: 647-778-0430
Email: info@builtbyglass.ca